Shipping & Delivery Policy

Delivery Time:
Orders are typically shipped within 1–3 business days in major cities and up to 7 business days in other regions across Saudi Arabia.

Shipping Service:
We provide fast and secure delivery to all cities through our trusted logistics partners.

Shipping Cost:
Free shipping to the following major cities: Riyadh, Jeddah, Makkah, Madinah, Dammam, Khobar, Taif, Abha, Khamis Mushait, Jazan, Najran, Qassim, Hail, and Al-Kharj.
For other cities: a flat rate of 25 SAR applies.
Free shipping is available on all orders over 280 SAR.

Order Confirmation:
You will receive an email or SMS confirmation with a tracking number once your order has been shipped.

1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area

Exchange and return policy

Duration:
Products can be exchanged or returned within 7 days of receipt as long as they are in original condition and unopened.

Exchange and return procedures:
To begin the exchange or return process, please contact customer service via email or phone to provide you with the necessary details and support.

Refunds:
In the event of a return, refunds will be issued within 10 business days of receipt of the returned product in its original condition.

The product is not accepted back if at least one of the components is missing

FAQs

What is the delivery time?
  • From within Riyadh 24 hours.
  • Outside Riyadh 3 to 5 working days
  • Yes, you can return the order within 14 days from the date of receipt.
  • The product must be in its original condition and unopened.
  • In this case, you must contact the store manager directly via WhatsApp on the number: 966530430291 and send a picture of the product with the purchase invoice.
  • The amount will be refunded within 10 working days from the date of receipt of the returned product.